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Please allow 1 - 2 business days from the time your package arrives back to us for a refund to be issued.

Shopping Information

  • 1. Do you offer warranty on new, used and refurbished items?

    We are pleased to inform you that we offer warranties on all our products, including used, refurbished, and new items. The warranty period for new products is one year, while for refurbished and used products, it is three months under normal conditions. We also offer tailored solutions to meet your specific needs. Please contact our office for more information on this service. We are always happy to help you with your warranty and product needs.

  • 2. How much is shipping and how long will it take?

    Thank you for your message. As a company, we offer several shipment options to our customers. Our shipping partners include UPS, Express, Fedex, and other reliable carriers. We understand that sometimes there may be an urgent need for delivery. In such cases, we are able to expedite the delivery process by using a taxi company. This service is available for deliveries that need to be completed within 24 hours, but is subject to location. Please contact us for more information on this service. We are always happy to help you with your shipping needs.

  • 3. How long will it take to get my package?

    Thank you for your message. We are pleased to inform you that we provide a track and trace service for every order. This service allows you to track your package throughout its journey, so you can stay informed about its status and expected delivery date. We partner with several reliable carriers to provide this service, including UPS, Fedex, and other trusted carriers. To track your package, simply enter the tracking number provided to you at the time of purchase on our website. If you have any questions or concerns about your package, please do not hesitate to contact us. We are always happy to help you with your shipping needs.

  • 4. Does PartnerPLC buy products? So called buyback?

    We are pleased to inform you that we offer a buyback program for industrial electronics products. Our program includes used, refurbished, and new items. We understand that you may have surplus inventory or equipment that you no longer need. Our buyback program provides a convenient way for you to sell your surplus items to us. We buy a wide range of industrial electronics products, including HMI’s, PLC’s, Robots, PCB’s, Inverters, Servo Motors, Sensors, Drives, and many more. Please contact our office for more information on this service. We are always happy to help you with your product needs.

Payment Information

  • 1. What kind of payment options do you provide?

    We are pleased to inform you that we offer a wide range of payment options to our customers. Our payment partners include Mollie, which provides a variety of payment methods such as SEPA bank transfer, iDEAL, Bancontact, SOFORT, and an extensive array of credit card options. These credit card options include, but are not limited to, Visa, MasterCard, American Express, Discover, JCB, and Diners Club. In addition, we also support wire transfer and can offer a payment link on request.

    We understand that different customers have different payment preferences, and we are committed to providing a seamless payment experience for all our customers. Our goal is to cater to your convenience, offering the flexibility to use your preferred credit card for transactions.

    If you have any questions or concerns about our payment options, including credit card payments, please do not hesitate to contact us. We are always happy to help you with your payment needs and ensure a smooth and hassle-free experience.

  • 2. How much is shipping and how long will it take?

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  • 3. How long will it take to get my package?

    Fast and Reliable Shipping Across the Globe

    At PartnerPLC, we understand the importance of timely deliveries. Whether you're in Europe or shipping internationally, we've got you covered.

    European Deliveries: Experience swift delivery within Europe, with most packages arriving in just 2 days. Our efficient process ensures your order reaches you promptly.

    Express International Shipping: Need your order outside of Europe? No problem! We offer express shipping to the United States and other overseas locations, with delivery times ranging from 2 to 5 working days.

    Customized Speedy Delivery Options: For those urgent orders, we provide several expedited shipping solutions. To discover how we can meet your specific needs, contact us directly via phone or email. Our team is dedicated to ensuring your package arrives as quickly as possible.

    Contact us today to learn more about our shipping options and find the best solution for your needs!

  • 4. Do you only offer Siemens and B&R?

    While we take pride in being a leading supplier of Siemens and B&R products, our expertise and offerings extend far beyond.

    Diverse Product Range: In addition to our flagship Siemens and B&R solutions, we offer a wide array of automation products from other top manufacturers. This diversity ensures that we cater to all aspects of your industrial automation needs, providing a more holistic approach to your projects.

    Siemens and B&R Expertise: Our deep knowledge in Siemens and B&R products is just the beginning. We utilize this expertise to curate and provide a comprehensive suite of automation solutions that align with your specific requirements, regardless of the brand.

    Tailored Solutions for Every Industry: Whether you're in manufacturing, processing, energy, or any other sector, our diverse product portfolio is designed to meet unique industry challenges. We don't just supply products; we deliver customized, industry-specific solutions.

    Beyond Just Supplying - Full Support and Service: Our commitment to your success extends beyond product supply. We offer complete support including consultation, system integration, technical support, and after-sales service. Our goal is to ensure that you get the most efficient and effective solution, no matter the brand.

    Explore the vast possibilities with PartnerPLC. Contact us today to learn how our wide range of automation solutions, including and beyond Siemens and B&R, can elevate your operational efficiency and innovation.

Order & Returns

  • 1. Can we return our product if it does not fit our requirements or does not work?

    Hassle-Free Returns and Guaranteed Refunds - Shop with Confidence at PartnerPLC

    At PartnerPLC, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations. That's why we've made our return process easy and stress-free, ensuring that you can shop with confidence.

    Easy Return Process: If you need to return a product, rest assured the process is straightforward. Our customer-friendly return policy allows you to send back items without any hassle.

    Quick Refund Policy: We believe in a transparent and prompt refund process. Once we receive your returned item, our team will ensure a swift and full refund. We aim to process all refunds as quickly as possible, so you're never left waiting.

    Flexible Return Window: Our return policy provides a generous time frame, giving you ample opportunity to decide if a product is right for you.

    Dedicated Customer Support: Should you have any questions or need assistance with a return, our dedicated customer service team is here to help. We're committed to providing support and guidance every step of the way.

    Shop with peace of mind knowing that at PartnerPLC, returns are simple, and your satisfaction is guaranteed. Experience worry-free shopping today!

  • 2. How much is shipping and how long will it take?

    Efficient and Reliable Shipping with DHL & UPS Express

    At PartnerPLC, we understand the importance of timely and secure delivery for your packages. That's why we've partnered with leading shipping providers, DHL and UPS Express, to offer you top-notch shipping services that you can trust.

    Tailored Shipping Estimates for Your Convenience

    We believe in providing a personalized experience for each of our customers. Our shipping cost and delivery time estimations are tailored to your specific needs, ensuring accuracy and transparency. To get a precise estimate, all we need is the destination address. Once provided, our system will calculate the cost and delivery timeframe, taking into account the latest logistics data from DHL and UPS Express.

    Why Choose DHL & UPS Express Through PartnerPLC?

    1. Worldwide Reach: Leverage the extensive networks of DHL and UPS Express, ensuring your package reaches any corner of the globe.
    2. Customized Estimates: Receive shipping costs and delivery times tailored to the destination address for a more accurate planning.
    3. Fast and Secure Delivery: With a reputation for speed and security, your packages are in safe hands.
    4. Track Your Package: Stay updated with real-time tracking information provided by DHL and UPS Express.
    5. Customer Support: Our dedicated team is here to assist you at every step of the shipping process.

    Whether you're sending a small parcel or a large shipment, PartnerPLC in partnership with DHL and UPS Express makes it easy and reliable. Experience seamless shipping - just provide the destination address, and we'll handle the rest.

    Get Started Today

    Visit our website or contact us directly to get your personalized shipping estimate. With PartnerPLC, rest assured your items will be delivered efficiently and safely to their destination.